Operational Efficiency
Targeted Operating Model
Organisations must continually adapt their operating models to remain competitive and responsive to market demands.
A Targeted Operating Model (TOM) provides a structured framework for aligning an organisation’s structure, processes, technology, and people with its strategic objectives and market needs. By defining clear target states for key elements of the operating model, organisations can streamline operations, improve agility, and drive sustainable growth.
We help businesses design and implement customised operating models that support their strategic goals and drive operational excellence. Through a systematic approach to assessing current capabilities, defining future-state objectives, and developing a roadmap for transformation, we empower organisations to optimise their operating model for maximum effectiveness and efficiency.
Initial Consultation
We start by engaging in an initial consultation with key stakeholders to understand the organisation's strategic objectives, market dynamics, and operational challenges. This helps us tailor the assessment process to the organisation's specific needs and goals.
Current State Assessment
We conduct a comprehensive assessment of the organisation's current operating model, including its structure, processes, technology systems, and people capabilities. This assessment may involve interviews, workshops, surveys, and data analysis to gather insights into strengths, weaknesses, and areas for improvement.
Strategic Alignment
We work with stakeholders to align the operating model with the organisation's strategic objectives, ensuring that key processes, capabilities, and resources are positioned to support strategic priorities. This may involve defining target markets, value propositions, and competitive differentiators that drive the design of the operating model.
Future-State Design
Based on the insights gathered from the current state assessment and strategic alignment exercise, we develop a future-state operating model that addresses identified gaps and opportunities. This includes defining target states for key elements of the operating model, such as organisational structure, processes, technology architecture, and talent capabilities.
Gap Analysis
We conduct a gap analysis to identify discrepancies between the current state and future-state operating model. This analysis helps prioritise areas for improvement and informs the development of a roadmap for transformation.
Roadmap Development
We develop a detailed roadmap for implementing the targeted operating model, outlining specific initiatives, timelines, responsibilities, and success criteria. This roadmap serves as a guide for executing transformational initiatives and monitoring progress towards achieving strategic objectives.
Change Management Strategy
Recognising the importance of change management in operating model transformation, we develop a strategy for managing organisational change, fostering stakeholder buy-in, and ensuring successful adoption of new processes, systems, and ways of working.
Implementation Planning
We collaborate with stakeholders to develop detailed implementation plans for each initiative outlined in the roadmap. This includes identifying resource requirements, budget allocations, risk mitigation strategies, and communication plans to support successful execution.
Monitoring and Evaluation
We establish mechanisms for monitoring the implementation of the targeted operating model and evaluating its impact on key performance metrics such as cost, efficiency, quality, and customer satisfaction. Regular reviews and feedback loops enable continuous improvement and refinement of the operating model over time.
Capability Building
Finally, we support capability building within the organisation by providing training, coaching, and knowledge transfer to equip internal teams with the skills and tools needed to sustain the targeted operating model and drive ongoing performance improvement.
We help businesses design and implement operating models aligned with their strategic goals. Beginning with an initial consultation, we assess the current state of the organisation, ensuring alignment with strategic objectives. We then design a future-state operating model, addressing identified gaps and opportunities. Through a gap analysis, we prioritise areas for improvement and develop a detailed roadmap for transformation.
The benefits of doing:
Strategic Alignment: Aligning the operating model with strategic objectives ensures that resources, processes, and capabilities are optimally deployed to achieve business goals and drive growth.
Operational Efficiency: Streamlining processes and optimising resource allocation leads to improved efficiency, reduced costs, and enhanced productivity across the organisation.
Agility and Adaptability: A targeted operating model enhances organisational agility, enabling swift responses to market changes, competitive threats, and emerging opportunities.
Enhanced Customer Experience: By aligning operations with customer needs and expectations, organisations can deliver superior products, services, and experiences, fostering customer loyalty and satisfaction.
Sustainable Growth: A well-designed operating model supports sustainable growth by enabling scalability, innovation, and continuous improvement, positioning the organisation for long-term success.
The consequences of not:
Strategic Misalignment: Without a targeted operating model, organisations may struggle to align operations with strategic objectives, resulting in inefficiencies, missed opportunities, and suboptimal performance.
Operational Inefficiency: Inadequate processes, resource allocation, and technology systems can lead to inefficiencies, delays, and increased costs, hampering overall operational effectiveness.
Lack of Agility: An outdated operating model may limit organisational agility, making it difficult to respond quickly to market changes, customer demands, and competitive pressures.
Poor Customer Experience: Inefficient processes and disjointed operations can result in a poor customer experience, leading to decreased satisfaction, increased churn, and damage to the organisation's reputation.
Stunted Growth: Without a targeted operating model, organisations may struggle to adapt to evolving market dynamics, hindering their ability to innovate, expand, and achieve sustainable growth.
